FAQ

FREQUENTLY ASKED QUESTIONS

PEARLS FAQ

Is Love H's Pearl authentic?

Yes, all our Pearls are authentic.

 

All our pearls are acquired through direct sources and inspected by our professional inspectors at each source to ensure authenticity.

 

Some of Staffs are trained with NGTC GRADUATE GEMOLOGIST.

 

We are proud of ourselves as Pearl Specialist providing reliable and quality Pearls to all our customers.

How do you verify a Pearl's authenticity?

Feel the temperature

Real pearls are cold to touch for the first couple of seconds before warming up against your skin.

 

Fake plastic pearls have the same temperature as the room temperature and you don’t feel the coolness when you touch them. However, fake ones that are made of glass beads can be cool to touch to start with. But it tends to take them longer to warm up against your skin than real pearls.

 

Look for tiny irregularities

Real pearls are only rarely "perfect". Usually, they'll have small blemishes or irregularities in their shape. In a real pearls, you can always see very tiny differences between them, even when they are top quality and well matched.

 

If the pearls are completely perfect and identical in terms of shape, size, colour and surface characteristics, they are probably fake.

 

Examine the colour 

Real pearls often have an overtone, a translucent colour that appears on the outer surface of a pearl. It is especially noticeable among fine quality pearls. You’ll see a hint of pink, green over the main pearl colour.

 

If you notice the pearls have only one uniform colour and are lack of depth, they are likely to be fake. But it’s worth noting that some real pearls have no overtone either.

 

Observe the shape

Most real pearls are rarely round. In general, round pearls command a higher price than pearls of other shapes. But even with a strand of real pearl necklace that is perfectly round, you can still see some slight differences in their pearl shapes.

 

So whatever the pearl shape, if you find them completely identical, it’s probably a sign that they’re made by machines.

 

Rub the pearls to check surface feel

Real pearls have textured surface due to their layered nacre structure. So when you rub the pearls lightly against each other or on your front teeth, you feel a little gritty. Fake or imitation pearls, however, usually feel smooth or glassy.

 

Check drill holes

In imitation pearls, you can often see flakes or chipped coating around the drill holes that will eventually peel off.

 

*At ourshop, we DO NOT sell imitation or fake pearls. All of our pearls are either freshwater or saltwater cultured pearls from environmentally sustainable farms around the world.

Where does our shop source their Pearls from?

Our Freshwater pearls are from China and Japan.

 

Our Saltwater pearls are originate from places such as Thailand, Australia, Indonesia, Tahiti and Philippines.

 

Our Akoya pearls are grown in Japan as well as China and Vietnam, are among the most popular and high-quality varieties of saltwater pearls, prized for their superior lustre and nearly ideal round shape.

What precious metals are used in Love H pearls’ items?

They are all made of sterling silver 925 with gold plated or 18k Gold or a mixture of various metals.

Will Love H's Pearls turn yellowish over time?

No, it will not.

Please refer to our Care & Repair FAQ on ways to protect your jewelry.

Will Love H items get rusty over time?

Our items are made using gold-plated sterling silver or gold. If it tarnishes or loses its shine over a period of time, please use the silver polishing cloth provided by us to clean and polish the jewelry to have it as good as new again.

Please refer to our Care & Repair FAQ on ways to protect your jewelry

SHOPPING FAQ

Ordering and Making Payment Online

Ordering on our webpage is simple and safe. Once you have found the item you would like to purchase, click on the Add to Cart button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your payment information.

What payment methods are accepted

Love H our online shop currently accepts direct bank transfer.

Any questions pls feel free to contact our Customer Service at tinahuang66@163.com

CARE & REPAIR FAQ

How do I care for my Jewelry?

Care for Pearls

Pearls are made naturally by the oyster or mussel. They can last a liftime (or more) if properly taken care of, without losing their shine or color intensity. After each wear, use pearly lustre silver polishing cloth to wipe your pearl jewelry as perspiration and body oil from the skin is acidic and may affect the pearl jewelry's lustre. Pearl jewelry may require restringing with regular use and over time. Our customer service: Email:tinahuang66@163.com/Whatsapp:+8613728791923

 

All Jewelry Accessories should be treated with care. Here are some tips to look after your items to ensure they continue to look good: Avoid exposure to water, perfume, hairspray, lotion and chemicals. Do not wear to sleep, bathe or during sporting activities. Clean after use with our shop silver polishing cloth. Keep in the jewelry pouch provided or pearly lustre antioxidant bag to avoid scratches. Store in a dry area. Avoid hot & humid areas.

 

Should you notice the sparkle of the stones is dull or slight tarnish from regular wear, you may wash with mild hand soap with cold water or use professional jewelry cleaner to restore to its full sparkle. Use a soft toothbrush to reach the small corners to clean, if needed.

 

General Silver Care 

Using Our shop’s silver polishing cloth, gently rub the silver several times. This will remove the tarnish and dullness, keeping your sterling silver like new.

 

Please note: chlorine and bleach accelerate tarnishing, and should be avoided. 

 

Storing Silver 

Once cleaned and polished, silver must be kept dry and properly stored.

What repair services are available?

Love H Jewels has maintained the highest standards in design, materials and craftsmanship. With proper care, you can preserve the beauty of your pearls lustre jewelry and accessories for years to come.

As a valued client, we partner with you to keep your pearls lustre jewelry in top condition.

We are delighted to offer cleaning and repair for pearls lustre products.

Our services include:

1. Cleaning service, verification of the pearls & stones setting service, restringing service for all our jewelry.
2. Surface treatment service that will restore your jewelry to its original appearance.

We politely request that faulty or damaged items are returned to a Our Retail Shop to be sent to our Repairs and Services Department for assessment.( You are responsibility for items’s return shipping charges).

Our customer service will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to you when the assessment/repair is complete.

Please contact us through the following channels:

Email: tinahuang66@163.com

Customer Service: Whatspps Message +86 13728791923

WANT TO WORK WITH US?

Trade Enquiries