WHAT SHIPPING OPTIONS ARE AVAILABLE?
Our shipping agents are Fedex/UPS（Air transport）
Shipping time：5-7 days
Delivery times are estimated provided by shipping agents.
Working days refers to Monday-Friday (excluding public holidays).
Love H shop cannot be held accountable for any shipping delays and shipping charges.
Depending on your country, you will be required to pay other taxes or charges as a result of the jewellery being imported. As the recipient, you will be held responsible for all duties levied by your country.
Love H cannot be held responsible for any local import duties, customs charges, taxes, or administration charges incurred by shipments. Love H Shop cannot accept returns for non payment of import duties once the shipment has been sent out.
You will receive a shipping confirmation email once your order has been shipped with a tracking number.
There will be a web link next to the tracking number to enable you to track your order with respective shipping agent.
Fedex Shipment Tracking: https://www.fedex.com/en-sg/tracking.html
Ups Shipment Tracking: https://www.ups.com/track?loc=zh_CN&requester=ST/
Love H Shop Customer Service:
Email: tinahuang@163.com
Phone/Whatsapp +86 13728791923 (Monday - Sunday, 9:00am - 18:00pm)
Return & Exchange Policy
Regular Price Product in new and original condition, unworn, unused, un customised,unadjusted and undamaged, and accompanied by the original Love H packaging can be returned or exchanged once:
- 1. A monetary refund (less any outbound shipping costs) can be requested within 7 days from the date of receipt (inclusive of weekends and public holidays) or
2. Exchange up to 14 days from the date of receipt.
3. We will process your request within 5 business days, an email notification will be sent to customer, after receiving your products.
4. Love His not responsible for the carrier fees for exchanges and returns.
5. Customercan chose preferred carrier with tracking services and insurances to secure the package, Love H will not be responsible for any loss during the transportation.
6. There is no return and exchange for discounted or promotion items.
7. Customised products and loose pearls are excluded from return and exchange policy.
8. Ring size adjusted products are excluded from return and exchange policy.
9. Used products are excluded from return and exchange policy.
Return & Exchange Process
- 1. Email us at tinahuang66@163.comto inform us that you wish to return/exchange product with the order number and product details.
2. Send the product to Love H customerservicewith the following information (a) Order number (b) Contact person and contact number (c) The details of the request, without those information, may cause a delay on the return and exchange process.
3. After receiving the return, our quality department will do an inspection and send an email notification on the inspection result within working days.
4. Exchange and refund will be proceed within 5 working days if the product is in original good condition.
